+44 161 524 3548

[email protected]

Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

Terms of Service

‌Effective Date: 9 October 2026‌

Welcome to the official Terms of Service for the website operated by GYM SETS LTD, accessible at www.gymsetsltd.com. These terms and conditions set out the legally binding rules that govern your access to, and use of, our e-commerce platform, all related services, and your purchases of our premium compact fitness equipment from our site. By browsing our website, creating a user account, placing an order, or interacting with any of our services, you confirm that you have read, understood, and agree to be bound by every provision outlined in this document. If you do not agree to any part of these Terms of Service, you must not access or use our website or make any purchases through our platform.

Our official registered contact details for all enquiries related to these terms or our services are as follows:

  • Registered Company Name: GYM SETS LTD
  • Registered Physical Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG
  • Customer Services Telephone Line: +44 161 524 3548
  • Official Contact Email: [email protected]

1. General Introduction to Our Service

GYM SETS LTD is a UK-based brand run by a team of dedicated fitness professionals and equipment enthusiasts, built on our core guiding philosophy of “Train Small, Gain Big”. We launched this platform to fill a clear unmet gap in the market, delivering high-quality, durable, space-saving compact fitness tools that are perfectly suited for home workouts, office training sessions, and all small-space fitness scenarios. Our product catalog spans a wide range of thoughtfully designed workout gear, from the Acupressure Massage Ball Set with Three Different Sizes, Adjustable Length Jump Rope for Adults and Kids, and innovative Adjustable Resistance Bands with Digital Tension Measurement Display, to sustainably sourced bamboo massage balls, ergonomic yoga blocks, and cold therapy recovery accessories, all built to make regular fitness accessible to users with limited room for full-size gym equipment.

These Terms of Service apply to all visitors, unregistered browsers, registered user account holders, paying customers, and any third parties who access our website or use any part of our services. We reserve the right to modify, update, or amend these terms at any point as required by changes to our business operations, new product launches, or updates to relevant UK consumer protection legislation. Any revised version of these terms will be published on this page, with an updated effective date clearly displayed at the top, and your continued use of our website after the revised terms go into effect will be treated as your full acceptance of the amended provisions.

2. Eligibility for Use of Our Platform

To use our website and complete purchases on our platform, you must meet the following eligibility requirements:

  • You are at least 18 years of age, or you are accessing the platform under the supervision and with the explicit consent of a parent or legal guardian who is 18 years of age or older, who will take full responsibility for all your activities on the site and any orders you place.
  • You are legally resident in the United Kingdom, and are placing orders for delivery to a valid address located within UK territory at the time of checkout. If you are an international visitor browsing our site, you acknowledge that we only currently offer delivery services to UK addresses, and we do not process international shipments outside the UK.
  • You are not a person who has previously been suspended, banned, or permanently removed from using our platform due to violations of these terms, fraudulent activity, or breach of our acceptable use policies.
  • You have the full legal authority to enter into a binding contract with GYM SETS LTD, and your use of our services does not violate any applicable local, national, or international laws or regulations that apply to you.

If you do not meet all of these eligibility requirements, you are not permitted to access, browse, or make purchases on our website.

3. User Account Responsibilities

When you choose to create a registered user account on our website, you agree to the following binding obligations:

  • You will provide only accurate, complete, current, and up-to-date personal information when you set up your account, including your full legal name, valid contact email address, working contact telephone number, and accurate billing and shipping addresses. You will promptly update all your account details if any of this information changes, to keep your account records complete and correct.
  • You are solely and fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and you take full and complete responsibility for all activities, actions, orders, and transactions that occur under your user account, whether or not you personally authorised that activity.
  • You must immediately notify our customer support team if you discover any unauthorised access to your account, any suspected account security breach, or any unapproved transactions made under your account. We are not liable for any loss or damage that arises from your failure to protect your account credentials in a secure manner.
  • You may never share your account access with any third party, transfer account ownership to another individual, or use another user’s account without their explicit written permission. We reserve the full right to suspend or permanently terminate any user account that we reasonably suspect has been used in violation of these terms.

4. Product Information, Pricing, and Promotions

We take every reasonable effort to ensure that all product details, descriptions, specifications, imagery, and pricing information displayed on www.gymsetsltd.com are as accurate as possible. However, you acknowledge and agree that minor, non-material variations in product colour, texture, or finish may occur, as these differences are inherent to the manufacturing process for hand-finished fitness accessories including our sustainably sourced bamboo massage balls and bamboo wood yoga blocks. These minor variations do not count as product defects.

All product prices listed on our website are quoted in Pound Sterling (GBP), and do not include applicable UK Value Added Tax (VAT) and delivery shipping fees, unless explicitly stated otherwise. The full total order price, including all taxes and relevant shipping costs, will be clearly calculated and displayed for your final confirmation before you submit your payment at the checkout page. We reserve the right to adjust product pricing at any time, without prior notice, to reflect changes to raw material costs, logistics expenses, promotional pricing events, or market demand.

From time to time we may offer promotional discount codes, limited-time special offers, or loyalty rewards for eligible customers. All promotional codes are subject to specific published terms and conditions, and they cannot be combined with any other active discount offers unless explicitly stated. Promotional codes have fixed expiry dates, and they cannot be redeemed for cash, transferred to another user, or reused after a single eligible order has been processed. We reserve the right to void any discount or promotion applied to an order that we reasonably believe was obtained through fraudulent, improper, or unauthorised means.

In very rare cases, a clear and obvious pricing error may appear on our website, where a product is listed for a price that is substantially lower than its actual intended market value due to a system mistake or human input error. Under these circumstances, we reserve the right to cancel your order for that product, even if your payment has already been processed, and we will issue a full prompt refund back to your original payment method for the full amount you paid. We will contact you to notify you about this pricing error and cancellation as soon as we identify the issue.

5. Order Acceptance and Payment Terms

When you submit an order and complete payment through our checkout process, this action constitutes a formal offer to purchase the selected products from us under the terms outlined in these Terms of Service. Our formal acceptance of your order only takes place once we have completed our pre-dispatch quality check for your ordered items, confirmed your payment is fully validated and cleared by our payment service provider, and we send you a formal order dispatch confirmation email confirming your parcel has been handed over to our logistics partner. Until this dispatch confirmation email is sent, we retain the full right to refuse or cancel your order for any valid reason, including but not limited to product stock unavailability, detected fraudulent payment activity, incorrect product pricing, or other issues that we cannot resolve before processing your order.

All payments processed through our website are handled via secure, industry-standard encrypted payment gateways that are fully PCI DSS compliant. You confirm that the payment card or payment method you use to complete your order is legally yours, and you have full legal authority to make the purchase using that selected payment method. We will never store your full sensitive payment card details on our internal servers, in line with strict UK data protection and payment security regulations.

If we confirm that the product you ordered is out of stock after you submit your order, we will contact you via email within 2 working days to offer you three optional resolutions: we can notify you of the expected restock date for the item and arrange to dispatch it to you once new stock arrives, we can suggest a comparable alternative fitness product of equal or higher value for you to select at no extra cost, or we can process a full 100% refund of the amount you paid for the out of stock item.

6. User Conduct and Acceptable Use Policy

When you access and use our website, you agree that you will not engage in any of the following prohibited activities:

  • You will not use our platform for any illegal, unlawful, or unauthorised purpose, including any activity that violates applicable UK laws, regulations, or third-party legal rights.
  • You will not attempt to hack, disrupt, overload, damage, or otherwise interfere with the normal operation of our website, our backend servers, or any network infrastructure connected to our platform. This includes deploying any automated tools, bots, scrapers, or crawlers to access or extract data from our site without our explicit prior written permission.
  • You will not reproduce, copy, distribute, resell, or commercially exploit any part of our website content, including our product images, product descriptions, brand assets, original workout guidance content, or website design layouts, without receiving explicit written authorisation in advance from GYM SETS LTD. All intellectual property rights across all content published on our website remain the exclusive property of GYM SETS LTD.
  • You will not submit any false, misleading, defamatory, offensive, or harmful content to our website, including in product reviews, contact form submissions, or user comment sections. You agree that any product review you leave on our site is based on your genuine personal experience using the product, and is not commissioned, paid for, or created to damage our brand reputation unfairly.
  • You will not impersonate any other person, entity, GYM SETS LTD staff member, or representative, or create false user accounts on our platform to make fraudulent orders, submit fake reviews, or take advantage of promotional offers that are not eligible to you.

Any violation of this acceptable use policy gives us the full right to immediately restrict your access to our website, suspend or permanently terminate your user account, cancel any pending unshipped orders linked to your account, and pursue any available legal remedies if your actions cause measurable harm to our business operations, brand reputation, or other customers.

7. Returns, Refunds, and Shipping Rules

All returns, refund requests, and delivery services for orders placed on our platform are governed by our publicly published Refund and Returns Policy and Shipping Policy, which are integrated fully into these Terms of Service. You acknowledge and agree that our core rule that no “refund only” requests will be processed under any circumstances is a binding term of service, and no refunds will be issued before you return the eligible unopened unused product to our warehouse at the address Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG, and our team completes a full inspection to confirm the item meets all return eligibility criteria.

All standard local UK orders are processed for dispatch within 1 working day, with a standard estimated delivery window of 3 to 5 working days across most urban UK areas. You are solely responsible for ensuring the delivery address you provide at checkout is complete, accurate, and accessible for our courier to deliver the parcel during standard daytime working hours. If a parcel is returned to us as undeliverable due to incorrect address details you provided, you will be responsible for covering the cost of a second reshipment fee for the order.

All our products come with a clear step-by-step user guidance manual included in the packaging, to help beginners use our fitness gear safely with no prior training experience. Most of our compact fitness accessories are designed with non-slip soft bases that will not scratch or stain smooth wooden floors, as clearly stated in our Frequently Asked Questions section.

8. Limitation of Liability

To the full extent permitted by applicable UK consumer protection law, GYM SETS LTD, our directors, employees, partners, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost profits, lost revenue, loss of data, or personal injury that occurs from improper, non-compliant use of our fitness products outside of the guidance laid out in the included user manual.

In no event shall our total aggregate total liability to you for any and all claims arising out of your use of our services exceed the total purchase value of the specific order you placed with us that gives rise to the claim. Nothing in this clause will act to limit or exclude our liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation, or any other liability that cannot be legally excluded under UK consumer law.

9. Intellectual Property Rights

All content published on www.gymsetsltd.com, including all text, product images, video content, logo designs, original workout guides, website layout, software code, and brand assets, is the exclusive intellectual property of GYM SETS LTD, and is protected by United Kingdom copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or publish any of our intellectual property assets for any commercial purpose without our explicit prior written consent. You may not use our brand name, trademarks, or service marks in any way that could mislead third parties or falsely imply an affiliation or partnership with our brand that does not exist.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in accordance with the laws of England and Wales. Any dispute, claim, or disagreement arising out of or related to these terms, your use of our website, or your orders placed with us will first be attempted to be resolved through good faith direct negotiation between you and our customer support team, within 30 days of you submitting your dispute notification to us via our official contact email at [email protected].

If we cannot reach a mutually agreeable resolution through direct negotiation, the dispute will be resolved via the non-binding alternative dispute resolution (ADR) service provided by a UK government approved consumer dispute resolution provider, before any formal legal proceedings are initiated. Any formal legal proceedings related to these terms will be exclusively subject to the jurisdiction of the courts located in England and Wales.

11. Termination of Service

We reserve the right to suspend or permanently terminate your access to our website, disable your user account, and cancel any pending unfulfilled orders at any time, without advance notice, if we determine in our sole reasonable judgment that you have violated any provision of these Terms of Service, your actions pose a security risk to our platform or other customers, or you have engaged in fraudulent, unlawful activity related to your use of our services. Even after your account access is terminated, all clauses of these terms that by their nature should survive termination will remain fully legally binding, including intellectual property rights, limitation of liability, and governing law provisions.

12. Contact Information

If you have any questions, concerns, or enquiries about any part of these Terms of Service, you can contact our customer support team using our official channels at any time:

  • Telephone Support Line: +44 161 524 3548
  • Email: [email protected]
  • Postal Correspondence Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

We will respond to all formal terms of service related enquiries within 3 working days.