+44 161 524 3548

[email protected]

Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

Shipping Policy

‌Effective Date: 9 October 2026‌

Welcome to the official shipping policy of GYM SETS LTD, the operator of the e-commerce website www.gymsetsltd.com. This policy outlines all clear, transparent, and fair terms governing the delivery of our premium compact home and office fitness tools to customers across the United Kingdom, aligned with UK consumer delivery regulations and our brand commitment to making home workouts simple, accessible, and hassle-free for all our users.

Our full official contact details for all shipping related enquiries are as follows:

  • Company Name: GYM SETS LTD
  • Registered Warehouse and Operational Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG
  • Customer Support Telephone for Delivery Queries: +44 161 524 3548
  • Shipping Enquiry Email: [email protected]

1. Order Processing Timeline

Once you complete your checkout and submit a successful payment for any of our small fitness products including our Acupressure Massage Ball Set, Adjustable Resistance Bands with Digital Tension Measurement Display, eco-friendly bamboo massage accessories and non-slip workout gear, our warehouse team will start processing your order immediately during our standard working hours. All paid orders submitted before 2PM UK time on regular business days will be picked, quality checked, and packaged for dispatch the same day. Orders placed after 2PM, or during weekends and UK public bank holidays, will be processed for dispatch on the next following business day.

Every item will go through a double quality check before being sealed in secure, shock-absorbent custom packaging to avoid any scratches or damage during transit. Our team will confirm the item you ordered is 100% brand new, unused, and free of any manufacturing defects before it leaves our facility. You will receive an automated confirmation email with your order processing status immediately after payment, and a separate dispatch notification email once your parcel is handed over to our logistics partner.

2. Domestic UK Delivery Terms

For all delivery addresses located within mainland United Kingdom urban areas, our standard shipping service has an estimated delivery window of 3 to 5 working days, as clearly stated in our Frequently Asked Questions section. This timeline is calculated starting from the first business day after your order has been successfully dispatched from our warehouse. All standard shipping parcels are assigned a fully tracked unique tracking number, which will be sent to your registered email address once the order is dispatched. You can use this tracking number on our logistics partner’s official website to monitor the real-time location and estimated arrival time of your fitness gear parcel at any time.

We also offer an expedited next-day delivery service for customers who need their workout tools urgently. To opt for this premium service, you can select it directly at the checkout page for a small extra delivery fee, provided you place your expedited order before 2PM UK time on a working day. Expedited orders placed after 2PM will be delivered on the second business day after dispatch.

For delivery addresses in remote rural areas of Scotland, Northern Ireland and highland regions, the standard delivery timeline may be extended by an additional 2 to 3 working days, as some locations require extra transit arrangements from our logistics partners. We will notify you via email if your shipping address falls into these remote zones at the order confirmation stage, so you will not face any unexpected delivery delays.

3. Shipping Fee Rules

Our free standard shipping threshold applies to all domestic orders with a total pre-tax value of £45 or more. Any orders that do not meet this minimum value will be charged a flat standard shipping fee of £3.99 at checkout. The expedited next-day delivery service has a fixed fee of £7.99 for all eligible mainland UK delivery addresses, regardless of your order total.

We do not add any hidden surcharges to your shipping cost at any point after checkout, unless you voluntarily request special delivery arrangements such as timed delivery slots, redelivery to an alternative address after the first dispatch, or additional signature waiver services. All applicable shipping fees will be clearly displayed for your confirmation before you complete your payment at checkout.

4. Delivery Process and Receipt Rules

Once our logistics courier reaches your delivery address, they will require a valid signature from you or a designated recipient at the address to confirm successful receipt of your parcel, to ensure your fitness products are safely delivered to the right person. If no one is available at your address to sign for the delivery at the first attempt, the courier will leave a calling card with clear instructions on how to rearrange a second free delivery attempt, or how to pick up your parcel at the nearest local courier pickup point at no extra cost to you.

We strongly recommend that all customers inspect the outer packaging of your parcel for any obvious signs of damage before you sign for receipt. If you find the parcel packaging is severely crushed, torn or soaked, you can note the damage on the delivery receipt before signing, and contact our customer support team within 24 hours. Our team will assist you to initiate an investigation with the courier, and arrange a solution including free replacement for any items that are confirmed damaged in transit.

5. Undeliverable Parcels and Wrong Address Issues

It is the full responsibility of the customer to provide accurate, complete and up-to-date delivery address information, including correct postcode, house number, contact telephone number and email address, when placing your order on our website. If you submit an incorrect, incomplete or outdated shipping address that results in your parcel being returned to our warehouse as undeliverable, we will contact you to confirm the correct address before we reship the order. You will be required to cover the cost of a second reshipping fee for this situation.

If you notify our support team to modify your delivery address before your order is dispatched, we can update your address information completely free of charge at no extra cost. Once the order has been handed over to the courier, we cannot guarantee we can intercept the parcel to modify the delivery address, and any associated address change fees charged by the courier will be passed to you directly.

6. Delivery Delay Policies

In very rare circumstances, unforeseen situations including extreme adverse weather, national public transport disruptions, unexpected courier operational events or local public health controls may cause a minor delay to your scheduled delivery. If your order is not delivered within 10 working days after the dispatch notification, you can contact our customer support team and we will initiate a full trace investigation for your parcel with our logistics partner immediately.

If our investigation confirms that your parcel has been lost completely in transit, we will offer you two optional solutions: we can process a full free reshipment of your original ordered products to your address as quickly as possible, or you can choose to receive a full refund of your order value and paid shipping fee with no extra cost required from you.

7. Contact for Shipping Queries

If you have any questions about your order status, delivery timeline, tracking information, or special delivery requirements, our customer support team is ready to help you at any time. You can reach us via:

  • Telephone: +44 161 524 3548
  • Email: [email protected]
  • Postal Enquiry Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

We will respond to all your shipping related enquiries within 1 working day, and work with you to resolve any delivery issues smoothly to make sure your new compact fitness gear arrives at your home or office on time.