+44 161 524 3548

[email protected]

Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

Refund and Returns Policy

‌Effective Date: 9 October 2026‌

Welcome to the official Refund and Returns Policy of GYM SETS LTD, the operator of e-commerce website www.gymsetsltd.com. This policy is established to set clear, fair, and consistent rules for all return and refund related requests from our customers, aligned with UK consumer protection laws and our brand operating principles focused on delivering high-quality compact home and office fitness tools. Our core commitment and non-negotiable rule outlined in this policy is that we do not process any “refund only” requests under any valid circumstances. All valid requests that meet our eligibility criteria must follow our product return first workflow before any refund will be issued.

Our full registered contact details for all returns and refund enquiries are as follows:

  • Company Name: GYM SETS LTD
  • Registered and Returns Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG
  • Contact Telephone: +44 161 524 3548
  • Enquiry Email: [email protected]

1. Core Policy Overview

As a UK-based fitness equipment brand dedicated to providing durable, space-saving workout tools, we design all our products including our Acupressure Massage Ball Set, Adjustable Resistance Bands, non-slip workout mats and yoga blocks to deliver long-lasting performance for small-space training scenarios. To ensure equal, fair treatment for every customer and eliminate improper refund practices that would undermine our ability to supply high-quality products at reasonable prices, ‌we strictly do not offer any “refund only” service for any order, under no exceptions‌. No refund will be approved before you have successfully returned the relevant product to our designated warehouse, and our team has completed full inspection to confirm all return eligibility requirements are met. This rule applies to all customers across the UK, covering all product categories sold on our website.

2. Return Eligibility Criteria

To ensure your return request can be processed smoothly, all returned products must meet all the following criteria at the same time:

  • Your return request is submitted within 30 calendar days from the date you signed for receipt of your ordered item. Any requests submitted past the 30-day window will not be accepted for returns.
  • The product you intend to return remains 100% unopened, unused, and in its original intact factory condition. We cannot accept returns of fitness tools that have been assembled, adjusted, used for workout sessions, or show any signs of wear, sweat stains, scratch or damage from operation. As clearly stated on our Frequently Asked Questions section, we cannot accept returns of any used fitness tool even if it does not fit your routine.
  • All original packaging parts, tags, user manuals, free bundled accessories and complimentary items that came with your order are included in your return parcel, with no missing components.
  • The product was not marked as a final sale, clearance promotional item or custom personalised product at the time of your purchase, and does not belong to non-returnable categories as notified on the specific product listing page.

If your returned item fails to meet any of the above criteria, our warehouse team will reject your return application, and we will not be able to issue any refund for your order.

3. Full Return Step Process

To make your return process simple and straightforward, please follow the full workflow outlined below:

  1. First, submit your return request to our customer support team via our contact email, providing your order number, the exact product you wish to return, and a brief description of the reason for your return. Our support team will respond to your submission within 2 working days, send you a pre-authorised return confirmation, and provide you with clear guidance on the return shipping process.
  2. Securely pack the unopened, unused product with all original accessories and packaging, and send the parcel back to our official warehouse address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG. You will be responsible for covering the cost of return shipping unless the product you received is confirmed to have a manufacturing defect. We recommend you select a tracked shipping service, so you can trace the delivery status of your returned parcel.
  3. Once our warehouse team receives your returned parcel, we will conduct a full, thorough inspection of the product within 3 working days, to confirm it meets all our return eligibility requirements listed in this policy.
  4. After the inspection is passed and approved, we will proceed to process your refund. No refund will be issued at any step before we receive and inspect your physical returned product. Any requests for getting a full or partial refund without returning the item will be automatically rejected by our system and support team.

4. Refund Terms and Processing Rules

After your returned product passes our inspection, we will process your corresponding refund as per the following clear rules:

  • All approved refunds will be issued back to your original payment method you used when placing the order. It usually takes 3 to 7 working days for the fund to show up in your account, depending on the processing speed of your payment card issuer.
  • The refund amount will only cover the product price you paid at checkout. The original outbound standard shipping fee you paid for the order will not be refunded, unless the return is caused by our confirmed error such as us sending you the wrong product or a defective manufacturing unit.
  • We strictly do not process partial refunds for items that you have partially used or kept without returning. There is no scenario where you can keep our fitness product and receive a full or partial refund from us.
  • If the product you returned fails our inspection, we will notify you via email to explain the exact reason for rejection, and we will arrange to send the item back to you to the address you specify, with the return shipping cost covered by you.

5. Damaged and Wrong Item Exception Handling

In the very rare case that you receive a product that has confirmed manufacturing defects, or we shipped you an incorrect item that does not match your order, please contact our customer support team within 7 calendar days of delivery, attaching clear photos that show the defect or the wrong product. Our team will verify the situation for you as soon as possible. Even under these special circumstances, we still require you to return the incorrect or defective product to our warehouse first for inspection, before we process your full refund or arrange a free replacement for you. We will cover the full cost of return shipping for these confirmed error cases, to bring you zero extra cost for the process.

6. Contact Information for Enquiries

If you have any questions about this Refund and Returns Policy, or need assistance to submit a return request, you can reach our dedicated customer support team at any time via our official contact channels:

  • Telephone Support: +44 161 524 3548
  • Email: [email protected]
  • Postal Address: Unit 5a & 5b Moss Lane, Byley, Middlewhich, United Kingdom, CW10 9NG

Our team will respond to all your return and refund related enquiries within 2 working days, to help resolve your issue quickly and smoothly.